Return Policy

At NoveNza Home, we want every customer to feel confident when choosing handcrafted furniture for their home.

Because each piece of our North American black walnut furniture is carefully selected and prepared, we provide a clear return and refund process designed to protect both our customers and the quality of our products.

This policy explains eligibility requirements, return procedures, refund timelines, and important information regarding furniture purchases.

Quality Commitment

Every furniture item is carefully inspected before shipment to ensure it meets our standards for craftsmanship, materials, and construction.

Customer Support

Our team is available to assist with product questions, order concerns, and return requests throughout your purchase journey.

Fair Solutions

We aim to provide reasonable solutions whenever an issue occurs, including replacement, repair assistance, or refund support.

Return Eligibility

Customers may request a return within 30 days after receiving their order. To qualify for a return, products must meet the following conditions:

Eligible Returns

• Items must be unused and in original condition.

• Products must include original packaging and accessories.

• Return requests must be submitted within the specified return period.

Non-Eligible Returns

• Customized or personalized furniture items.

• Products damaged due to improper use or handling.

• Items returned without prior approval.

Return Process

To request a return, please follow the steps below:

01

Contact Our Team

Email us at sales@novenzahome.store with your order number, product details, and reason for return.

02

Return Approval

Our customer service team will review your request and provide return instructions if approved.

03

Product Inspection

Once returned items arrive, our team will inspect the condition before processing the refund or replacement.

Refund Information

After your return has been received and inspected, we will send confirmation regarding your refund status.

Approved refunds will be processed through the original payment method. Processing times may vary depending on your payment provider and financial institution.

Original shipping fees may not be refundable unless the return is caused by an error from NoveNza Home or a defective product.

Important Notes

Natural wood furniture may have unique grain patterns, color variations, and textures. These characteristics are considered natural features rather than defects.

Slight differences between product images and actual furniture may occur due to lighting, photography, and the natural properties of solid wood.

We recommend reviewing product dimensions carefully before purchase to ensure the furniture fits your intended space.